FAQ

🚚 Shipping & Delivery

How long does delivery take?
Orders are typically delivered within 5–7 business days within the EU and slightly longer for international orders depending on destination.

Do you offer free shipping?
Yes — we offer free shipping on all orders!

Where do you ship from?
All orders are shipped from Croatia.

🔁 Returns & Refunds

Can I return my order?
Yes. You can return your order within 14 days of receiving it, provided the item is unused, unworn, and in original packaging.

Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or incorrect.

How long do refunds take?
Refunds are processed within 14 days after we receive the returned item.

📦 Orders

Can I cancel my order?
Orders can be cancelled only if they have not yet been fulfilled or shipped. Once shipped, they must go through the return process.

Can I change my order after placing it?
If your order has not been shipped yet, contact us immediately and we will try to assist.